I'm back having surfaced from marking, exam boards and some holiday. Lots to catch up on.
Oh, and two very good conferences. One from CCP at East Anglia on vertical restraints http://www.uea.ac.uk/ccp/events/pastevents/2010annualconference
And one hosted by ACCAN (Australian Communications Consumer Action Network) (their first annual conference). Photos here http://s758.photobucket.com/albums/xx223/ACCANaust/2010%20National%20Conference%20and%20Consumer%20Congress/
All I can say is if you think consumer service for telecommunications is bad in the UK, be thankful you don't live in Australia.